概要

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

工作经历

公司标识
HR cum Time Management Officer (Contract)
Helix Pharma (Pvt.) Ltd.
Jan 2019 - Mar 2020 | Karachi, Pakistan

• Daily maintain attendance, verify absentees of all employees
in TIS and sent email to different departments heads about
attendance report.
• Update leaves record of all employees in SAP to finalize salary.
• Daily verify absentees & half day report from all departments.
• Maintain all types of HR work like appointments,
confirmations & promotions of all employees.
• Be actively involved in recruitment by preparing job
descriptions, posting ads and managing the hiring process.
• Doing interviews for temporary & contractual workers if
required.

公司标识
Customer Support Representative
Surmawala.pk (E-commerce)
Oct 2017 - Nov 2018 | Karachi, Pakistan

• Working on Magento for customer orders and verification via
phone.
• Organize and dispatch daily customer orders. Manage refunds
and returned items.
• Generate Invoices, making routes and handover to the
dispatch department for deliveries.
• Respond to telephone and internet queries and ensure
effective communication is taken.
• Creating daily dispatch report for manager to review of daily
performance.
• Correspondence with other department for solving customers
complains timely.

公司标识
Customer Care Representative
K-Electric Limited
Oct 2015 - Apr 2017 | Karachi, Pakistan

• Working on SAP(CRM/ISU) as end user for consumer applications & reports.
• Manage Front Office Affairs & Q-Matic System Reports.
• Customer dealing and resolving their complaints as per Company’s SOP.
• Handling customers with care and politeness listen their issues and generate complaints according to policy.
• Manage consumer data for billing query.
• Creating daily ticket report for manager to review of daily performance
• Correspondence with other department for solving customer’s issues timely.
• Maintain daily, weekly & monthly reports.

公司标识
Customer Support Officer (Contract)
Telenor
Jan 2015 - Jul 2015 | Karachi, Pakistan

•To deal with walk-in customers and solve their queries.
•Provide outstanding customer service to improve customer satisfaction and relationship.
•Greet and address customers in a friendly and respectful way.
•Work with product and sales teams to address and resolve customer issues efficiently.
•Submission of daily activity report to the branch manager.

学历

University of Karachi
学士, 贸易学士, B.Com‎
Accounts, Business Finance, Economics
等级 B+
2013

技能

熟练 Call Center Administration
中级 Client Followup
熟练 Conservation Awareness
中级 Customer Analysis
熟练 Data Distribution Analysis
熟练 Database Management 
熟练 Fluetn in English
熟练 Front Office Support
中级 Handling Assignments
中级 HR Domain
中级 Installation and Software Configuration Skills
熟练 IT Support Responsibilities
初学者 Lead in
熟练 Legal Affairs Management
中级 Microsoft Outlook
中级 Office Support
熟练 ommunications Skills
熟练 Process Operations Handling
熟练 Stock Processing
中级 Telecare
中级 مهام موظف الاستقبال
熟练 رعاية العميل
熟练 عمليات خدمة العملاء

语言

熟练 英语
熟练 乌尔都语